1. Who we are
SINO Plant is a South African supplier of construction, mining, earth-moving, materials-handling and related equipment, parts and support services. This policy applies to the SINO Plant website and the personal information processed through the website and related business communications.
For this policy, "personal information" means information that can identify a person or, where applicable, an identifiable juristic person, including names, contact details, online identifiers, order information and enquiry details.
2. Information we collect
Depending on how you use the website, we may collect the following types of information:
- Contact information: name, surname, email address, telephone number, company name and branch preference.
- Enquiry information: product interest, quote request details, call-back requests, messages, form selections and uploaded or submitted content where available.
- Order and checkout information: billing details, delivery details, order comments, selected branch, cart contents, payment status and order references.
- Marketing information: newsletter opt-in status, Mailchimp sign-up details and campaign interaction information.
- Technical information: IP address, browser type, device information, page visits, referrer information, cookie identifiers, analytics events and website usage data.
3. How we collect information
We collect information when you complete website forms, request a quote, ask for a call back, subscribe to our newsletter, place an order, contact a branch, interact with our ads, browse the website or communicate with us by email or telephone.
Some information is collected automatically through cookies, analytics scripts, security tools and advertising pixels used on the website.
4. Why we use personal information
We use personal information for the following purposes:
- To respond to enquiries, quote requests and call-back requests.
- To route enquiries to the correct SINO Plant branch.
- To process orders, payments, delivery arrangements and customer support.
- To provide product, parts, workshop and branch support.
- To send newsletters or marketing communications where consent or another lawful basis applies.
- To improve website performance, product visibility, advertising quality and user experience.
- To detect spam, abuse, fraud, technical issues and security risks.
- To comply with legal, tax, accounting and record-keeping obligations.
5. Lawful processing
We process personal information in line with applicable South African privacy law, including the Protection of Personal Information Act, 2013, where it applies. Depending on the situation, we may process information because you gave consent, because it is necessary to respond to your request or complete a transaction, because we have a legitimate business interest, or because we are legally required to keep or process the information.
This policy is intended to give website users clear information about how SINO Plant handles personal information. It should be reviewed periodically as forms, plugins, marketing tools and business processes change.
6. Cookies, analytics and advertising tools
The website may use cookies and similar technologies to make the website work, remember preferences, measure traffic, understand visitor behaviour and improve advertising. These tools may include Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel, Hotjar and similar services used for analytics, remarketing and conversion measurement.
You can manage cookies through your browser settings and, where available, through the website cookie banner or consent controls. Blocking certain cookies may affect some website features.
7. Newsletter and direct marketing
If you subscribe to the SINO Plant newsletter or agree to receive marketing communications, we may use your contact details to send product updates, offers, newsletters and related business communications.
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. Service-related communications, such as quote responses, order updates or support messages, may still be sent where necessary.
8. Sharing information with service providers
We may share personal information with trusted service providers where necessary for website hosting, email delivery, newsletter management, analytics, advertising, payment processing, order fulfilment, courier or delivery services, IT support, security, accounting, legal compliance and business administration.
We do not sell personal information. We only share information where there is a business, operational, legal or service-related reason to do so.
9. Payment and order information
Where online payment options are available, payments may be processed by third-party payment providers. SINO Plant does not need to store full card details on this website to respond to enquiries, process normal orders or provide after-sales support.
Order and payment references may be retained for accounting, customer service, fraud prevention, delivery and audit purposes.
10. Security and retention
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, email system or online service can be guaranteed to be completely secure.
We keep personal information only for as long as needed for the purpose for which it was collected, for legitimate business records, or where retention is required by law, tax, accounting, warranty, dispute or support requirements.
11. Cross-border services
Some website, analytics, advertising, email, hosting or software service providers may process information outside South Africa. Where this happens, we take reasonable steps to use service providers that apply suitable privacy and security safeguards.
12. Your privacy rights
Subject to applicable law and identity verification, you may contact us to request:
- access to personal information we hold about you;
- correction of inaccurate or outdated personal information;
- deletion or restriction of personal information where legally appropriate;
- withdrawal of consent where processing is based on consent;
- objection to certain processing activities; and
- opt-out from direct marketing communications.
We may need to keep certain records where required for legal, tax, accounting, order, warranty, fraud prevention or dispute purposes.
13. Children
This website is intended for business and equipment-related enquiries. We do not intentionally collect personal information from children for marketing or sales purposes. If you believe a child has submitted personal information to us, please contact us so that we can review the matter.
14. Links to other websites
The website may contain links to third-party websites, forms, social media pages, payment pages or external services. SINO Plant is not responsible for the privacy practices, security or content of those third-party websites. You should review their privacy policies before submitting personal information to them.
15. Changes to this policy
We may update this Privacy Policy when our website, business processes, plugins, forms, analytics tools, advertising tools or legal requirements change. The updated version will be published on this page with a revised last updated date.
16. Contact us
For privacy questions, access requests, correction requests or marketing opt-out assistance, contact SINO Plant using the details below.
